Patient Participation Group

A PPG will:

• Act as ambassadors for the practice
• Help the practice improve services
• Improve communication and be actively involved with patient surveys
• Offer practical support to the practice and patients

PPGs are not:

• A forum for complaints
• A way of seeking medical advice
• A time consuming commitment

• PPGs will meet usually on a quarterly basis in person.
• The PPG will usually by run jointly by the practice and the PPG group.
• They will look at patient feedback from different sources available such as surveys, Friends & Family Test response data, complaints and compliments.
• They will be consulted and asked for their opinion on changes that will affect patients.

If you have read the above and would like to get involved please get in touch with the PPG's chair, Mike.

The PPG will also need the following roles to support its running:

• Chair (in post until April 2026)
• Vice Chair (in post until April 2026)
• Secretary
• Treasurer (if fund raising or holding funds)

If interested in holding a role within the PPG please indicate this in your initial email.

The Topsham Surgery & Glasshouse Medical Centre Patient Participation Group (PPG) email address is monitored by the Chair of the PPG and occassionally the Practice Manager. The mailbox will be checked on a weekly basis.

Clinical and administrative queries should not be sent to this inbox as the PPG do not have access to medical records or patient information outside what is chosen to be shared through this email address. 

Any clinical or administrative queries, including complaints and compliments to topshamadmin@nhs.net. 

General feedback is welcomed by the PPG; however, they are unable to respond to or investigate complaints on the practice's behalf.

The PPG Chair can be contacted on: d-icb.topsham.patientgroup@nhs.net