Feedback about our service

At Topsham Surgery, we value patient feedback to help us review and improve the services we offer.

There are different ways you can send us feedback.

Find more information about giving feedback or making a complaint below.

Complaints and compliments

Compliments

We are always keen to hear from patients when they are happy with the service that they have received from us.

To submit a compliment please email topshamadmin@nhs.net

Complaints

We take complaints very seriously.

If you would like to make a complaint regarding the surgery or the services we offer, please contact the practice by emailing topshamadmin@nhs.net  with details of your complaint.

Alternatively, you can also contact us by sending a letter, or phoning the surgery.

Topsham Surgery
Holman Way
Topsham
Exeter
Devon EX3 0EN
Telephone: 01392 874646

Every effort will be made to answer your concerns as soon as possible.

Complaints will be responded to in full within 30 working days of receipt.

NHS Devon ICB

From 1 July 2023 patients who wish to make a complaint about primary care services in Devon should contact the local integrated care board (ICB), NHS Devon, for advice and signposting.

This includes GPs, dentists, opticians, and community pharmacy services.

In all cases NHS Devon will recommend a complainant raises their concerns or complaint directly with the healthcare provider (details provided above). This is the organisation where the patient received the NHS service, for example a GP surgery or dental surgery.

NHS Devon will support patients and their representative with any concerns or complaints regarding primary care services in Devon, however, unless directly concerning the commissioning of the service will recommend any complaints are handled with the provider directly.

Contact details:

Contact information can also be found on the One Devon website: www.onedevon.org.uk/contact-us/patient-advice-and-complaints/

Patient survey and results

Please see our GP Patient Survey 2021 result here on the GP Survey website

How to make a complaint about an NHS service

If you’re unhappy with an NHS service, then it’s worthwhile talking about your concerns with us early on, as we may be able to sort it quickly.

If you would prefer to speak to someone else outside of our surgery, then you can contact the Patient Advice and Liaison Service (PALS). This is a free, confidential and independent service that you can use to talk to someone who understands the complaints process and can offer some guidance and support.

Patient Advice and Liaison Service page on the NHS website

Complaining about NHS services

You can find more information about making a complaint about NHS services on the NHS website.

Go to the How to complain page on the NHS website